Cancellation Policy and Fine Print

Guest is hereinafter defined as the signer and any spouse, child, invitees, personal representatives, heirs, executors, administrators, agents or assigns. Guest agrees to the terms of this policy by act/submission of their initial deposit for the property. We reserve the right to rent to parties under 25 at our sole discretion.

This contract is entered into with Owners, Ted & Andrea Chouiniere with offices at 2E Adrian, St. John, VI 00830.

Payment/Cancellation Policy and Liability Release

Total Booking Charges (less any taxes) are non-refundable unless Owner is able to re-rent the amenities through a confirmed reservation, less a 20% handling charge of the total rental. However, a full refund will be given in the event the territory is closed to visitors due to the pandemic, or if someone in your traveling party tests positive for coronavirus within one week of your arrival date (proof of positive test required). 

Guests are strongly encouraged to purchase travelers insurance, especially when traveling during hurricane season, July-November. Guests may need to be evacuated for their safety. Owner is not responsible for airline changes, the cost of alternate accommodations or cancellation fees and no refunds/adjustments can be offered in this event. If the home reserved becomes unavailable due to its sale or irreparable damage by an act of God, Owner will make every effort to re-reserve a similar property. If similar accommodations cannot be found, a refund will be issued. This condo is to be used by the Guests listed on this contract only.

Guests are advised that lost or stolen personal items are not the responsibility of the Owner. Guest will have a set of keys and will be solely responsible for locking of the home and the safekeeping of personal items during their visit.

Any damages to the condo or its contents during the occupancy period caused through Guest actions or negligence are the responsibility of the Guest. Guest shall reimburse Owner for all damages/costs above the amount of the security policy.

Guest shall hold Owner harmless from all claims or causes of actions arising from the rental and occupation of the residence. Participation in any activity while at this villa is voluntary and performed at Guest risk. Guest agrees to release, discharge and hold harmless the Owner from any/all liability, loss, damages, costs and expenses (including attorney fees), claims, suits and demands arising from any accident, injury, loss (personal or physical) or damage whatsoever, during Guest stay at this villa. Guest agrees to waive any right to bring a legal action arising out of or relating to participation by Guest in any activities or use of the equipment, facilities or any services provided. This waiver includes but is not limited to use of all equipment, recreational facilities, pool, residential areas, sidewalk/paths, trails or passageways to the condo.

Check-In/Check-out Time-

Check-in time for Kachi Ra is 4:00 PM. Check-out time is 10:00 AM or earlier.

Exceptions for early check-ins or late check-outs are only occasionally possible due to what is often short availability of time to clean the home between guests. Please inquire if an exception is possible and we’ll make every effort to accommodate the request.

Complaints

We strive to make sure Kachi Ra is in excellent condition. In the event of a housekeeping or maintenance complaint, we will make the repair as soon as possible. However, no refund or rate adjustment will be given for unforeseen failures of utilities, internet service or appliances, etc.

Conservation

We ask all guests to consider conservation measures when practical during their stay to keep our island pristine for future generations. Kachi Ra utilizes a cistern for water and conservation is greatly appreciated!

Deposits/Payments

Deposits and Payments must be made in accordance with the guest reservation and rental contract.

Drugs and Hazardous Materials

No illegal substances are permitted on the property.

Errors and Omissions

We strive to ensure all published information about Kachi Ra is as complete and accurate as possible. Our website and print media content is reviewed and updated regularly. Kachi Ra and its owners are not responsible for inadvertent errors.

Maid Service

The villas are cleaned before and after your departure. Mid week maid service is available if booked and paid for in advance.

Quiet Time

Guests are advised that noise travels easily, and that it is important to be respectful of others at all times. There is a noise curfew at 10:00 PM in all residential areas on St. John and all Guests are expected to comply with this rule.

Personal Effects

Kachi Ra, its owners or representatives assumes no responsibility for guest’s personal effects left behind, forgotten or lost at the villa. We will do our best to search for, retrieve and return any missing items as soon as possible after notification. There is a $25 retrieval/mail fee only if items are found to help cover our costs. For large items, we may need to add an additional postage fee to return your item to you.

Pets

Kachi Ra may allow small dogs in the home for an additional security deposit, provided the dog will be crated when Guests are off the premises. 

Problem Notification

It is the Guest’s responsibility to notify owners of any problems encountered during the guest stay immediately upon discovery. If requested by guest, minor problems can be addressed after guest departure to minimize guest inconvenience.

Damage

If damage occurs during your stay, Guest must notify the Owner/Agent immediately to have the damages/loss covered.

Theft or damage of any property owned by or brought onto the premises by a Guest is not covered under this waiver. If malicious or intentional Guest damage occurs, the Guest will reimburse Agent and/or Owner the full replacement costs including attorney’s fees if necessary.

Service and Repairs

We reserve the right to enter the premises when the property or systems are in need of repair. No refunds will be made for minor guest inconvenience. We will use every effort to expedite parts replacement and schedule repair work to minimize disruptions for Guests.

Service Interruptions

We cannot promise that there will be no interruption for services we have no control over. These include, but are not limited to: electrical service, internet, water, telephone connections. We will make every effort to escalate any interrupted service issues so they can be restored as quickly as possible. No refund or rate adjustment will be given for unforeseen failures/interruptions of these services.

Smoking

Smoking is not permitted inside Kachi Ra! There is a penalty of up to $150/day (plus the cost of cleaning the house) for smoking inside. Smoking is permitted outside; but please be mindful that your ashes do not ignite dry brush and that all butts are placed in the garbage. 

Tax

Vacation rentals are subject to the 12.5% U. S. Virgin Islands Hotel Tax.

Villa Capacity

The numbers of guests permitted in Kachi Ra should match the number on your confirmation. If you decide to bring extra guests at the last minute, you will be charged an additional fee. Please notify us ahead of time if the number of people in your party has changed so we can properly accommodate you.

Hurricane Policy

The following information is extremely important. In the unlikely event a hurricane should approach us during your visit this season, you need to know the following Kachi Ra policy & procedures:

Guests are not allowed to stay at Kachi Ra after being notified to evacuate the premises. If there are indications a hurricane is headed our way, you may be asked to leave the island.

At Kachi Ra, the windows will be shuttered and there is strong likelihood electricity and gas will be turned off island wide. Thus, there will be NO running water and the phones and satellite TV will be down. Outside plants, furniture, etc. will be stored inside Kachi Ra and will be very hot and uncomfortable.

After the storm, and even once the sun is out and all seems calm, rough seas could prevent you from getting to the airport on St. Thomas to catch departing flights.

Once notified to evacuate, you are responsible for making and paying for your own airline/hotel reservation.

Refunds for Unused Time Due to Hurricane

From the date you vacate your villa, you will receive a prompt and full refund for your unused time. We can either give you a credit for a future stay, or issue a refund.

We strongly recommend purchasing trip insurance to potentially cover other expenses. It is a small investment to make during hurricane season.

By accepting this rental agreement, Guest stipulates they have read the above policies and accept the conditions of this agreement.

Guest also acknowledges and understands that Owner strongly recommends the purchase of travelers insurance.

COVID ADDENDUM: THIS RENTAL IS NONREFUNDABLE EXCEPT IN THE FOLLOWING TWO INSTANCES: (1) THE USVI CLOSES TO VISITORS; (2) SOMEONE IN YOUR TRAVELING PARTY TESTS POSITIVE FOR CORONAVIRUS WITHIN ONE WEEK OF YOUR ARRIVAL DATE. PROOF OF POSITIVE TEST WILL BE REQUIRED FOR REFUND.

By accepting this rental agreement, Guest stipulates they have read the above policies and accept the conditions of this agreement.

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